Sun Z, Lau, S.K. (2006) Customer experience
management in e-services, In Lu, J, Ruan D, and Zhang G (2006) E-Service
Intelligence: Methodologies, Technologies and applications, Springer Verlag,
Berlin Heidelberg 2006. pp. 365-388.
Finnie Gand Sun Z (2006) Negotiation,
trust and experience management in e-supply chains. In: Zhang, Q
(ed.): E-Supply Chain
Technologies and Management, USA: Idea Group Inc. 2006. In Press.
Dr Sun is recruiting research assistants
(student of MIS by research, PhD students) who should have strong ability of algorithms, modeling,
and programming. The position is available from
1 July 2006. The week
working hours and salary are negotiable.
Dr. Sun graduated from Hebei University, China;
Brandenburg Technical University Cottbus, Germany, and
Bond University, Australia with BSc
(Four years program), MSc, MSc
(Dipl.-Math.) and PhD respectively. He also graduated
from Goethe Institute Beijing
(as the speaker of the
first enrolled German
class of the Institute (One year German program)), and
Beijing Language and Culture University
with German Certificate/Diploma (as the speaker for the Visiting Scholars
German Class (One year German program)) respectively. Dr Sun worked,
as a lecturer, at
the Department of Electronics and Information Engineering,
Hebei University for many years and along with short teaching-related
appointments at China University of Petroleum, Zhuozhou Campus. As a visiting scientist he worked
in Operations Research, Fuzzy Logic and Systems with
Professor H.J. Zimmermann in the
Department of Operations Research,
RWTH Aachen,
Germany for over a year. During that time, he alsostudied there as
a postgraduate student (Zusatzstudium) of Wirtschaftsinfomatik (Business
Information Systems). He, as
a research assistant to
Professor
L. Cromme, studied and worked in Applied Mathematics,
Information Technology and Industry Optimisation at Brandenburg
Technical University Cottbus for over two years. In January 1999
he
received OPRS (or IPRS) and a full-fee academic
scholarship and undertook his PhD research in the area
of Intelligent Techniques in E-Commerce under the supervision of Professor Finnie, at Bond University from May 1999 to December 2002. At the
same time he workedthere
as a teaching assistant and
research assistant and along with a short teaching-related appointment at
Australian Catholic University in Brisbane. From January 2003 to May 2004, he worked
as a Research Assistant to
Professor Gavin Finnie at School of Information Technology,
Bond University in the fields of Case-Based Reasoning, E-Commerce, Knowledge
Management and Experience Management. He has been working as a Lecturer in
School of
Economics and Information Systems from 1 June 2004 on. He is also
a member of Decision Systems Lab,
University of Wollongong, directed by Professor
Aditya K. Ghose.
His primary expertise is teaching and research relating to Computer Science, Information Technology and Information Systems such as
Artificial intelligence, Object-oriented Relational Databases,
Soft Computing,
DataMining, Software Engineering, Discrete Mathematics, Process Optimisation,
Knowledge/Experience Management, E-Commerce/E-Business/E-Services, Information Systems
Analysis and Design. Other areas of expertise includeshigher education
administration.
Dr Sun has taught/tutored many different subjects of
Computer Science, Information Technology and Information Systems in China and Australia
(For detail see
Teaching in the past). He
is teaching the following subjects in Information Systems:
BUSS926: Decision Support Systems (Spring,
2006)
BUSS 218: Systems Design and Architecture (Spring,
2006 with Dr. Leone Dunn)
PhD student (IS), Ms Nantika Prinyapol with DPU's scholarship. Her
research interest is Artificial Intelligence and E-Customer Behaviour
Analysis in E-Services.
Master of Information Systems (By Research),
Mr Tengfei Shi. Mr. Shi's research
interest is "Detection of Deception in E-Commerce
Use" (From July 2005). His co-supervisor is Mr
Jim McKee (from July 2005)
Honours Student (BIST (Hons)), Mr
Tien, Chung Peng. Mr. Tien' has submitted Honours Thesis entitled "Experience Management
in E-Services" in November 2005. His co-supervisor is
Professor Aditya K. Ghose. He graduated from UoW
with BIST (Hons) in December 2005.
2. As Co-supervisor
Shiyan Li, a MCS
(Master of Computer Science) research student of UoW. Mr Li's research
interests are multi-agent negotiation and belief merging. His principal
supervisor is Professor Aditya
K. Ghose (From July 2004 on)
Geng Liang, MIS (Master of Information Systems) research student of UoW.
Mr. Liang's research interests are workflow, webservices and XML. His
principal supervisor is Dr S.K. Lau
(from 1 September 2004 on)
Michael Hung Ha, MIS (Master of
Information Systems) research student of UoW.
Mr. Ha's research interests are spatial learning, reading technique and
knowledge management. His principal supervisor is Associate
Professor Helen
Hasan (From 3 September 2004 on)
3. As Mentor of Scholars
Ms Wan-Ling Liu. She is the recipient of Commerce Dean's Scholars for 2006.
Ms Krista Rampe. She is the recipient of Commerce Dean's
Scholars for 2005.
Complete at least six papers (including journal papers) annually in the field
of intelligent E-Commerce (or smart enterprises),
Case-based Reasoning (CBR),
E-Commerce/E-Services, Knowledge
Management/Experience Management (KM/EM),
Experience-based Reasoning (EBR),
and Recognition of Fraud and Deception in E-Commerce. EBR is an
innovation in Artificial Intelligence, KM and EM.
Fraud and Deception are an important part of EBR and natural reasoning as
well as natural intelligence. Therefore,
they will complete a significant number of publications in this new field
Complete the second monograph: Intelligent Techniques in E-Commerce-II, and prepare to draft another monograph
in KM/EM which is to be published in 2006 or 2007
Apply for a ARC discovery project,
which is involved in Intelligent Techniques for
Recognising Fraud and Deception in E-Commerce; Theory, models and
methodologies for automating experience management (2006)
Develop a book series, which is being developed
Organize an international conference and
establish a corresponding international journal
Seek more R&D partners, PhD students worldwide to collaborate in the
nominated fields.
Jan 2005 - Dec 2005 Experience Management and Experience Based Reasoning
Systems, New Researcher Grant, Faculty of Commerce, UoW
Jan 2005 - March 2006 Recognising Fraud and Deception
in E-Commerce: Models, Algorithms and Applications, Faculty Research Grant (FRC),
University of Wollongong
Oct 2004- Dec 2005 Experience-based Reasoning: Models,
Algorithms, and Simulations, URC Small Research Grants, University of
Wollongong
May 1999 - Dec 2002 Case Based
Reasoning in E-Commerce, with Professor G Finnie, supported by
Department of Education, Science and Training, Australia, and School of
Information Technology, Bond University
Jan 1993 - Oct 1995
NF2-Relational Database Model Theory. The National Natural
Science Foundation of China (Grant No. 69273018), with
Professor T Li and Dr J Xiao
Nov 1993 - Oct 1995
Extending NF2 Relational Models to Core O-O Models. The Natural
Science Foundation of Hebei, China (Grant No. 693159) with Professor T Li and Dr
J Xiao
Apr 1990 - Dec 1992
Computer-Aided Courseware Development and CAI Courseware Series. Supported
by the R&D grant of Hebei University, with Professor X Li and Professor Q
Zhang, Dr. J Xiao, Prof. Z Liu, Dr. F Yuan
The 4th International Workshop on Computational
Intelligence in Economics and Finance (CIEF'2005),
a part of the Eighth Joint Conference on Information Sciences. Marriott City
Center, Salt Lake City, Utah, USA, July 21-26, 2005
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