Tim Coltman

E-Mail: tim_coltman@uow.edu.au

Tim is a Professor at the University of Wollongong, Director of the Centre for Business Service Science and Deputy Director, Institute for Innovation in Business and Social Research. He has a PhD in strategic management and marketing from the Australian Graduate School of Management (AGSM) and is currently engaged in management research where he has raised over $1.57 million in supported research from the ARC and companies such as DHL and BlueScope Steel. Tim has published in leading journals such as California Management Review, Journal of Business Research, J. Information Technology, Interfaces, J. Strategic Information Systems, J. Supply Chain Management, J. Business Logistics and Communications of the ACM. Previously, he has completed research projects in supply chain management and customer relationship management for organizations such as the DHL, BlueScope Steel, SAS Institute, SAP, Fairfax Business Research, Kimberly Clark and MIS magazine. Tim has more than 10 years experience in the IT industry, having worked as a senior project manager within private consultancy, government and higher education.

Research Interests

Business Strategy & Performance
Supply Chain Management
Customer Relationship Management
Service Operations
Technology Demand

Selected Publications

E-Business: Revolution, Evolution of Hype?, Californian Management Review, (2001)
The Strategic Application of e-Intelligence, an Industry Report, November 2000
Keeping E-Business in Perspective, Communications of the ACM, 2002
Customer Relationship Success, an Industry Report, 2004
E-Business Strategy and Firm Performance, J. of Information Technology , 2007
Supply Chain Contract Evolution, European Management Journal, 2009
Realigning Service Operations Strategy at DHL Express Interfaces, 2010
Customer Relationship Management and Firm Performance J. of Information Technology, 2010
Designing IS Service Strategy: An Information Acceleration Approach, European Journal of Information Systems, 2010
What Drives the Choice of a Third Party Logistics Provider? J. of Supply Chain Management. 2010
Best-Worst Scaling Approach to Predict Customer Choice for 3PL Services, J. of Business Logistics, 2010

Additional Publications

Current Teaching Activities

IT Strategy, Research Methodology , Project Management, Supply Chain Information Systems