Help for Problems with eLearning SpaceI can't get in. Are my login details OK?Checking your Login DetailsThe login analysis tool may save you from a lot of wasted enquiries. The eLearning Space can be entered by providing your email username (eg abc123) and password on a login page. On the same page is a link asking
Unable to get in? Check your access but you can check your access right now. This tool will allow you to see whether
a) the username you are entering is a name that **does exist** in the UOW email system; if the name you entered is in the system, you'll see Valid username.
b) there is a current password associated with that name; if so, you'll see Current password. Note that this tool does not check whether the password you entered is the right one for that username.
c) the person with that username is registered in any subjects with an eLearning Space, and which ones. Not all subjects have an eLearning Space, check with your lecturer. Once you have this information you will be much better equipped to pursue your enquiries, either with your lecturer or with the ITS Service Centre on the First Level of Building 17, phone 61 2 4221 3775. Passwords expire after 190 days and then can't be used to gain entry. You should change your password before this occurs. You will be sent several email messages warning you when your password is about to expire. Who do I ask for help?If there is a problem with information in a subject or you don't understand the content of the subject, contact the subject co-ordinator/lecturer who is responsible for the subject, or your tutor. Technical SupportIf you are having technical problems with the eLearning Space, or strange error messages that you can't decipher are being displayed:
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