The University aims to treat any concerns or complaints seriously and to seek a resolution as quickly as possible.
Most issues can be resolved informally through discussion with your tutor, lecturer, course advisor, Sub-Dean or the head of the relevant academic or administrative unit.
If you have a concern or complaint relating to your studies, for example, about a mark awarded for an assignment or exam, you should refer to the process outlined in the Academic Grievance Policies:
- Academic Grievance Policy (Coursework and Honours Students)
- Higher Degree Research Academic Grievance Policy
Each Faculty has developed their own step-by-step guide to assist you to resolve a problem or complaint concerning your studies. You can obtain further information from your faculty office or by following the appropriate link below:
- Creative Arts
- Graduate School of Medicine
- Health & Behavioural Sciences
- Sydney Business School
If you have a concern or complaint relating to non-academic matters you can:
New South Wales Ombudsman
You can make a complaint about administrative actions and decisions of the University to the New South Wales Ombudsman. The Ombudsman is one avenue you can use. If you have not followed the University's internal grievance procedures, the Ombudsman may ask you to do so before accepting the complaint.
You can find more information about the University's policies and processes via the Policy Directory.