Frequently Asked Questions

Frequently asked questions 

I cannot login to SOLS or UOWmail

Why can't I enrol into a subject?

I've lost my Student Card

How can I take a break from study?

I'd like to change my degree / course

I need to change my personal details

How much do I need to pay, and when is the due date?

How do I change my HELP Loan billing option?

I need to add my Tax File Number to my record, how do I do it?

Why is my subject status provisional?

What are my exam results?

My tutorial is full, or clashes with another class

I want to stop studying at UOW  

 

Cannot login to SOLS or UOWMail

If you are a new student, your logins will take 24 hours to activate after you first enrol.

If you have forgotten your password, or it's not working and you think it should, you will need to contact the IMTS department to have your password reset. To do this, you can:

  • Visit IMTS on level 2 of building 17 in the student labs (Wollongong)
  • Call them IMTS on (+61 2) 4239 2000
  • Send an email to student-accounts@uow.edu.au. You will need to include enough information in your email for the IMTS staff to verify your identity, such as your student number, name, and date of birth
  • Visit your local campus office for non-Wollongong Campus students.

In the meantime, you can still access SOLS (but not eLearning), using the student barcode login.

Once you have your access back, you should complete your reset challenges, so you can reset your password yourself in the future by the password self-service page.

Why can't I enrol into a subject?

First, double check to make sure you are entering the correct subject code. 

If you are getting an error message when you try to enrol, check out the subject enrolment page for information on what to do.

I've lost my student card

If you have lost your card, you can purchase a replacement from Student Central, or your local campus office for non-Wollongong Campus students. 

How can i take a break from study?

Depending on where you are in your studies, you might be eligible to apply for a leave of absence for one or two sessions.

Change Degree / Course

Depending on how long you've been studying, and your degree, you may be eligible to apply for a course transfer

Change personal details

You can change most of your personal details by logging into SOLS and using the left hand menu options. More information, including how to change other details, can be found on the change personal details page.

How much to pay and due dates

You can quickly see how much you need to pay for your current enrolment, and upcoming due dates by logging into SOLS and selecting 'Fee Statement' from the left hand menu. You will need to be enrolled into subjects for charges to appear. 

More information can be found on the Fees and Charges pages.

Change HELP Loan Option

You can select a HELP Loan option, or change your option, by logging onto SOLS and selecting 'HELP Loan' from the left hand menu. More information can be found on the Fees and Charges pages.

Add a Tax File Number

To add a tax file number to your record:

  1. Log onto SOLS
  2. Select  'HELP Loan Option' from the left hand menu
  3. Click 'Maintain' for your default billing type
  4. Follow the prompts. You will need to agree to the terms and confirm your billing option again. When the system asks you for your tax file number, you can add it here.

 

Why is my subject status provisional?

If you have enrolled into a subject, and it is showing a 'provisional' status, it means there is another subject you need to complete or be enrolled into at the same time before you will be able to enrol. If you have a strong case for not needing to complete these requirements, you can apply for a waiver in SOLS.

For more details, visit the provisional enrolments page.

What are my exam results?

You can see your final results by logging onto SOLS and selecting 'Enrolment Record' from the left hand menu.

To see marks for individual assessments and exams, log onto SOLS and select 'Assignment Results' from the left hand menu. Because not all academic staff post results here, you should contact your tutor directly if you can't see an assignment result.

My tutorial is full, or clashes with another class

For everything you need to know about timetables, including what to do if you have a problem, check out the Timetables page.

Stop Studying at UOW

For information on what to do if you'd like to stop your studies, check out the leaving UOW page.

 

Last reviewed: 18 August, 2015