The Standards and Benchmarks for Client Services in Local Courts have been developed by a research team in consultation with the reference group and staff of the Local Courts of New South Wales. They focus on the major client services of the Local Courts and set targets for use by individual courts, the Chief Magistrate's Office and the central administration.
The standards and
benchmarks for court client services were first developed in 1996 in response
to a need recognised by Registrars of Local Courts in New South Wales
(NSW), Australia. The Centre
for Court Policy and Administration at the University of Wollongong
worked with Local Courts, with the support of an Australian Research Council
Collaborative research grant, to produce a relevant and usable set of
standards for court services. The project was directed by a reference
group which included Magistrates, Registrars and court administrators
first edition was written by Brendan Condie (NSW Local Courts), Helen Gamble,
Richard Mohr (University of Wollongong Law Faculty) and Ted Wright (Justice
Research Centre). It consisted of a small booklet containing the principles,
standards and benchmarks and a larger book intended to guide a review process.
That review could be carried out by staff of individual courts, or by peers
from other courts. This process was trialled in 1998 with support from a
grant from the Law and Justice Foundation of New South Wales. We
found that courts benefited to the extent that they were involved in any
review. The trial confirmed the underlying principle that courts should
have control of and commitment to the review process. To promote this ownership
a range of simpler processes were required.
This second edition of the principles, standards and benchmarks for Client Services in Local Courts introduces a set of optional reviews at different levels (daily, local, peer and central reviews). The other main innovation is that this edition is published on line with the assistance of the Law and Justice Foundation of New South Wales.
The second edition was written by Richard Mohr, Brendan Condie and Helen Gamble. It was trialled in six courts in NSW, and has benefited from the interest and suggestions of numerous local courts personnel, including Magistrates, Registrars and staff.
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|Last Updated 10/02/01||