Client Services in Local Courts Principles, Standards and Benchmarks

Access to Justice
Expedition and Timeliness
Equality, Fairness and Integrity
Independence and Accountability
Public Trust and Confidence
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Daily Checklist

This daily check of the court's basic client service responsibilities can be carried out in 15 minutes. It may be assigned to a particular member of staff as a regular duty. The check may be seen as a permananent role. It may be advisable to rotate staff through this role, to increase awareness of the court's contact with clients among all staff.

This checklist may be printed out and used as a daily. It should always be read, and the results interpreted, in the context of the principles, standards and benchmarks (which appear at the left of this page).

For the greater benefit in using this review, read it in conjunction with the principles it monitors:

1: Access to Justice
2: Expedition and Timeliness
5: Public Trust and Confidence
The Daily Checklist does not monitor Principles 3 (Equality, Fairness and Integrity) or 4 (Independence and Accountability)

 


1 Access to Justice

 
1.1.1

Check that doors are open by [8.45]:

  • Foyer

Check that doors are open by [9.00]:

  • Public waiting area
  • Victims' rooms
  • Conference rooms
  • Witness rooms
  • Public toilets
1.1.3

Check that doors are open by [9.15 or 15 min before court commences]:

  • Court 1
  • Court 2 etc
1.1.5

Check that doors are open by [9.00 or when service is being provided]:

  • Registry
  • Chamber magistrates' waiting area
1.1.6

Check cleaning, lighting and appearance:

  • Public seating
  • Foyer
  • Court rooms
  • Chamber waiting area
  • Court waiting area
  • Interview rooms
  • Public toilets
  • Ramp
  • Steps
  • Yard
  • Registry


2 Expedition and timeliness

 
2.2.3

Check that:

  • the notice board has the current day's list clearly displayed and defended status is accurate.
  • announcements are made on time, can be understood from all public waiting areas, and are accurate.


The Daily Checklist does not monitor Principles 3 (Equality, Fairness and Integrity) or 4 (Independence and Accountability).

 


5 Public Trust and Confidence

 
5.4.1 Check that information documents (pamphlets and posters) and door signs inform the public which courts are open to the public or that all courts are public except those marked 'closed court'.
5.6.1

Check that pamphlets, explanatory posters and signs are clearly displayed

 
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Last Updated 10/02/01
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