Voice Mail Userguide

This guide is meant to introduce you to voice mail and show you how to record incoming messages, listen to them, record your own greeting and change your password. Voice Mail has many other features which you may wish to use after you have mastered the commands in this guide. To get Voice Mail connected or to obtain any further information contact the ITS Call Centre on x3775.

1. To Have Voice Mail Answer Calls and Record Messages

2. Message Wait Indicator

3. To Cancel the "Call Forward All" to Voice Mail

4. To Hear Your Messages

5. To Change Your Password for Voice Mail

6. Personalised Greetings

1.To Have Voice Mail Answer Calls and Record Messages

This will immediately forward all incoming calls to your voice mail box. Your handset will no longer ring when new calls come in. The voice mail system will provide a greeting message for you and record messages from the calling party.

2. Message Wait Indicator

Meridian Handset
The Message Indicator is the red triangular light, above and to the right of your program button, which lights when these is a message waiting.

InterQuartz Handset
Dependent upon which model and programming options

• RED LIGHT- which lights when there is a message waiting
  
  
• STUTTER TONE - when there is an unanswered message there will be a different dial tone when you lift your handpiece or when handsfree is is pressed. This is a signal only and will revert to the normal dial tone once the message has been answered

3. To Cancel the "Call Forward All" to Voice Mail

If you would prefer, ITS can set your phone to direct calls to your mail box if you do not answer after 10 seconds, 20 seconds or 30 seconds.
s Contact the ITS Call Centre for this service to be set up or to cancel it if it has already been arranged.

4. To Hear Your Messages

Voice Mail will prompt you for your mail box number (ie: your extension number followed by the # key) and then your password (also your extension number followed by the # key until you change it). Voice Mail will then tell you how many messages you have, the time they were recorded and from where they came (the extension number). You will then be prompted by Voice Mail to hear your messages. You can listen to the messages as many times as you wish. You can delete your messages when you have finished with them.

5. To Change Your Password for Voice Mail

You can change your password as often as you like, but each time you change it, the password should be different from the previous ones you have used. To change your password you must first log into Voice Mail.

After hearing the message type in the new password (which must be 4-16 digits in length) and press #. You will be prompted to enter the new password again ( to verify it) so type it in and press # again. Finally, you will be asked to type in your old password, so do this and press #. Now you can hang up or move to another Voice Mail Command.

If you wish, ITS can remove the requirement to enter a password to listen to your messages (from your own handset only).

6. To Record Personalised Greetings

Log in to Voice Mail first. People calling your Voice Mailbox may hear one of two greetings- one intended for internal callers only, another for external callers.

However, you can have one message for both by recording an external greeting only. It is suggested that you prepare and write down the greeting/s you wish to record before you go into this option

To Record Personalised Greetings Dial 82

To Delete A Greeting Dial 82

You will be prompted to press either 1 or 2 depending on whether the greeting you wish to delete is internal or external

After selecting the type of message you wish delete, you will need to press 76 to actually delete the greeting. Once you have deleted your greeting/s, your callers will be greeted with the default message from the PABX

Note: If you only record an EXTERNAL greeting, this will be heard by both internal and external callers.

Recording Your Name
Personal verification is a recording you make of your own name and other information such as your title or extension number.

Using Voice Mail From Home

Voice Mail can be accessed from the phones outside the University by dialing the Voice Mail number, 4221 4000. Before you dial Voice Mail, you must ensure you have a tone dialing phone. This type of phone is a push-button phone which sends tones rather than clicks or pulses when you dial a number. If you are unsure which type you have, dial a number and listen to the sound the phone makes. Some phones have a two position switch which enables the phone to work on tones or pulses- on the Interquartz and Envoy phones the switch is on the right side. If tone dialing does not work from your home, you may be on an old Telecom exchange. You will need to dial 214 000 with the switch set to pulse, and then switch to tone when Voice Mail answers.

The procedure to connect to Voice Mail is as follows ( Voice Mail prompts are in Italics):

You are now logged onto Voice Mail and you can use your mail box as you would from your office phone. A summary of Voice Mail commands is below.

Playing your Messages

Creating and Editing Messages

Last reviewed: 29 November, 2006