Help & Support
| Trouble Logging in? |
If you are able to access SOLS, and you are using the correct login, ie username@uowmail.edu.au, try resetting your UOW password. This will take approx 30 mins to resynch to UOWmail. After 30 minutes, if you still have a problem connecting, please contact the IT Service Desk
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| User Guides | You may like to connect your new UOWmail account with a desktop mail client and/or mobile device. |
| Self Help Links | We strongly suggest that you visit the self-help sites prior to contacting the UOW IT Service Centre as most questions can be answered by simply visiting the sites listed below Comprehensive self-help support material is available on the following Microsoft websites Optional Tools Additional support for optional tools (Skydrive, Office Live, spaces, etc) please visit Microsoft Help. You can also ask Microsoft a question in Forums (outlookliveanswers.com/forums) – login at the top right of the page then scroll down to bottom right and click "Ask a Question in the Forums" Or read some Frequently Asked Questions at the Windows Live Account Help Center |
| Self help videos | For video demonstrations check out the following clips.
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| Service Status | Check the status of the Live@edu services |
| Contact the UOW Service Centre | To speak to someone about the core email and calendar functions
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