General Communication Guidelines

1. General enquiries about a specific subject should be directed to the Senior Tutor in the first instance.
2. General enquiries about course enrolment or course structure should be directed to the undergraduate coordinator in the first instance.
3. Lecturers are best approached immediately after a lecture or during their student consultation hours.

What undergraduates SHOULD expect from teaching staff:

1. That face-to-face consultation will be available at a fixed time each week with tutors (1 hour) and lecturers (4 hours), with times provided on the subject outline.  Lecturers will also post their times on their office door.
2. That if, due to university-related commitments, students are unable to consult with their tutor/lecturer at the posted times, they can arrange another time to meet, but not necessarily within a week.
3. If teaching staff are absent for a period that includes the consultation time, the likely return date will be posted on the tutor/lecturer 's door.
4. That one-on-one meetings with markers to obtain feedback on marked coursework be available upon request within 2-3 weeks of the work being returned. 

What undergraduates SHOULD NOT expect from teaching staff:

1. Replies to requests for information that is either common policy or contained in available subject, department, or university documents including website documents.
2. Immediate replies to their email enquiries.
3. Access to teaching staff at a time of the student's choosing.
4. Comments on draft essays or reports to be submitted for assessment.