Complaints Management

Complaints Management

 As an employer and a provider of higher education, UOW is committed to the provision of a safe, harmonious, supportive and productive environment for students, staff and members of the community.

UOW welcomes complaints and recognises that complaints provide the University with an opportunity to rectify a problem and to make improvements to services.

All anonymous complaints will be investigated; however, if there is insufficient information UOW may decide not to pursue your complaint.

The Complaints Management Centre (CMC) operates under a decentralised complaints handling model.  Its main purpose is to provide advice, receive and refer complaints to the appropriate areas of the University for investigation and response.  The Terms of Reference of the CMC are now available.

The Complaints Management Centre can be contacted on: