Student Academic Grievance Procedure

A student who has a question or concern about a decision, act or omission of a member of staff of the Faculty of Engineering that affects their academic experience should follow the steps set out below.

Stage 1

Informal discussion with person(s) directly involved

You should first approach the person(s) directly involved as soon as possible to discuss any question or concern. For example, you might approach your:

• marker for an explanation of a mark awarded for an assessment task;
• Subject Coordinator or Honours Coordinator (as appropriate to discuss a mark awarded by an external marker, or a final mark or grade;
• Honours supervisor where there is an issue or concern about their decision regarding a special consideration application.

If you are not satisfied with the outcome of the above informal process the next stage is outlined below.

Stage 2

Formal grievance resolution by Faculty

Where a grievance is not resolved under Stage 1, you may take the following steps to have the matter formally resolved by the Faculty.

Step 1

You should refer the matter in writing (use form EGS2, click here to download) to the Head of the School. Your application must:

1. include your name, student number and contact details;
2. set out the nature of your grievance, any specific issues involved and the form of resolution that you are seeking;
3. be lodged with the Head of School within twenty-one (21) days of the decision, act or omission about which you are complaining or of receiving your mark for an assessment task or a final result or grade awarded for a subject.

The Head of School will consult with the subject coordinator and inform the student in writing of the decision, normally within 14 days.

Step 2

You may refer the matter, in writing, to the Sub-Dean within fourteen (14) days of receiving a response from the Head of School.

Note: If a person specified in one of these steps is involved in the grievance, the matter will be referred directly to the next specified person.

If the matter is not resolved by the Faculty under Stage 2, you may refer the matter, in writing to the Dean of Students for consideration within fourteen (14) days of receiving your final response from the Faculty.

For full details refer to the UoW site below:

http://www.uow.edu.au/handbook/courserules/studacgrievpol.html