Student Academic Grievance Policy
The University aims to provide students with a fair, equitable and productive learning environment. In order to achieve this aim a clear and consistent process has been developed for resolving student academic grievances.
The term "academic grievance" refers to a complaint by a student concerning an act, omission or decision by a member of staff or a committee of the University that affects a student's academic experience. Examples of the types of complaints that may constitute an academic grievance include the following:
The University and the Faculty of Education have formal Student Academic Grievance Policies that are to be used only after informal approaches have been made to the relevant staff (marker, tutor, lecturer, subject co-ordinator). A procedure detailing the steps to be taken when pursuing an issue concerning academic experience may be downloaded: Academic Grievance Resolution Procedure Who to Approach about an Issue Affecting Academic Experience.
Every attempt should be made to settle the issue informally but, where this is not possible, an application to Appeal Against A Decision or Action Affecting Academic Progress must be submitted to the Sub Dean. This application can be downloaded or a copy may be obtained from the Faculty of Education's Student Services Centre, Bdg. 23. Please note the strict guidelines and time frames.
A full copy of the University Academic Student Grievance Policy can be found at
Last reviewed: 7 December, 2009