Qualifications
Binfotech (Hons), PhD
Research Interests
Web-based Destination Marketing, Web-based Customer Service and Support, B-B Online Service Quality, Technology Acceptance in Community Health and SME eCollaboration
Background
Lois graduated from the University of Wollongong with a Bachelors (Class I Hons) degree in 1996 and a PhD in 2006. Prior to commencing her academic career in 1998, Lois held a number of administrative and management positions in the Public Sector. In addition to these positions, Lois has worked with a number of community-based organisations, in hospitality and retail industry sectors. Lois has extensive experience in industry-based training, staff development, EEO, HRM, planning, policy and strategy development, government accounting and user requirements definition in systems development. During this time Lois also held a number of elected positions and served on numerous departmental and inter-departmental management committees. She was also actively involved in the Spokeswoman’s program administered by the NSW Premier’s department. Lois holds the position of Research Director, Aged Care Crisis Incorporated. She is currently on the editorial board of the Journal of Theoretical and Applied eCommerce Research (JTAER) and the Journal of IS and Small Business (JISSB). She has served as a guest reviewer on a number of prestigious journals including Journal of IS and Small Business (JISSB). Lois also serves on the program committee of a number of national and international eCommerce and IS conferences. Professional memberships include IFITT (International Forum for Information Technology in Tourism); IFIP TC8 (International Forum on Information Processing) Electronic Commerce Research Group Working Party; FITT (Females in IT) Subgroup of AIIA (Australian Information Industries Association); CollECTeR (Collaborative Electronic Commerce Teaching and Research); IADIS (International Association for Development of the Information Society). Lois moved to her current position in Marketing from the Faculty of Informatics, where she lectured in IT following the completion of her PhD in 2006.
Publications
Lois is a productive researcher with more than 50 publications since the commencement of her academic career.
Research Profile
UOW RIS profile
Subject Coordination - 2011
Session 1
PRMM201: Public Relations Concepts
PRMM301: Public Relations Campaigns
