Commerce Staff Testimonial

Q.

What are some of your personal achievements/awards?

A.

I have achieved the below awards:
Early Career Academic Award (2007), $2000, Faculty of Commerce Teaching & learning Awards, UoW.
Creating Better Futures: Teaching & Learning Grant (2007), $6000, Faculty of Commerce, UoW (Joint application with CEDIR & Learning Development), UoW.
Nominated for OCTAL award (2006)
New Research Grant (2005), $2,500, Faculty of Commerce, UoW
Postgraduate Research Fund (2005), $4,000, Macquarie University.
Macquarie University Postgraduate Research Award (2002-2003), $17, 500, Macquarie University.
Services Marketing Unit Postgraduate Prize (2000), Faculty of Commerce, UoW.

Q.

What are your research areas?

A.

My doctoral research is focussed in the area of services marketing with an emphasis on commitment and behavioural loyalty of dissatisfied customers.

Part of my teaching-research nexus is researching my own teaching practise, team-teaching approaches, and assessment supports offered to students. My most recent investigation relates to providing an educational scaffold for students to acquire the skills of academic integrity as they relate to plagiarism.

My research has been published in the International Journal of Services Industry Management, Journal of University Teaching & Learning Practice and Managing Services Quality. I have presented and published articles in the proceedings of various national and international conferences that include, but not limited to, Academy of Marketing, Frontiers in Service, Services Marketing Special Interest Group, Australia and New Zealand Marketing Academy Conference, Australian Society for Computers in Learning in Tertiary Education, and Teaching & Learning Forum.

Q.

Do you have any research links with International Universities?

A.

I support the Commerce International Unit with seeking collaborative arrangements with selected colleges in India.

Q.

The UOW has a diverse range of International onshore students, what do you think of teaching International Students?

A.

International students bring a broad range of cultural perspectives to a learning environment, and this diversity enriches teaching and learning at our university. A challenge though is that an International student tends to use behaviours and assumptions that have served them well as learners up to the point of studying at a foreign university, and may not realise that the “rules of the game” have changed. I facilitate students in their learning of playing a new game. I see my role as not covering the material for the students; but uncovering the material with the students. I see teaching as engaging students in their learning.