Integrated services (procurement, asset management, strategic planing, IT professional training) to provide a more consistent & reliable local IT environment and minimize costs;
Co-ordinate IT purchasing - enabling lower unit costs per computer as the number of computers being purchased increases.
IT Support team is structured into a two tier support model: Tier 1: Desktop Support & Deployment Provides support services to all staff and students within the Faculty
Tier 2: Systems Support Focuses on more complex support issues, administer & maintain the local network servers, systems development (in-house programming, web development & maintenance) and serves as a "safety net" for tier one support.
Tier one support is the "first port of call" for all users. Tier two support serves as a "safety net".
Goals of the Commerce IT Support Unit
To provide efficient, high quality localised IT services in support and management of desktop systems & local networks
Committed to providing a high standard of quality customer service to staff and students of the Faculty
Develop, in conjunction with the Faculty and Schools strategies for the growing IT needs of the Faculty;
Work with the University community to provide a progressive information technology environment.
Faculty of Commerce IT Policies
Procurement of computers by the faculty (including UOW research and consultancy accounts) will be sourced under the UOW "preferred supplier" arrangement and co-ordinated and managed by the Commerce IT Support Unit.
It should be noted that any equipment purchased out of consultancy/research funds remain the property of the University and the Commerce IT Support Unit is responsible for managing the procurement of such equipment.
Procurement of IT peripherals by the faculty (including UOW research and consultancy accounts) will be co-ordinated and management by the Commerce IT Support Unit.
The management of assets (including UOW research and consultancy accounts) recording and tracking will be the responsibility of the Commerce IT Support Unit.
The disposal of all computer equipment (including those funded by research and consultancy funds) will be done in accordance with the procedures described in the UOW Asset Policy and co-ordinated and managed by the Commerce IT Support Unit.
