Frequently Asked Questions

How Do I Obtain an Email Account

Most permanent staff already have email access. Any staff member who does
not have an email account should complete a Staff Email Account Form and
return to Cathy Nicastri. On submission of the Account Form, a email account
should be active within 48 hours.

How Do Visiting Staff Obtain an Email Account


Staff who are visiting the University for a short period and are not on the
University's Human Resource System will need complete the Email Account
Form then return to the Cathy Nicastri

How Do I Change My Email Password

You will need to change your email password approxmiately every 4 months.
You will received an email notifiying you that your password will expire in XX
days. Click on the following link to Change User Password

How Do I Have my Email Password Reset (if forgotten or expires)

If you have forgotten your email password or did not change your email password prior to the expiry date, please contact Cathy Nicastri to have your password reset.

How Do I Access My Email when Interstate or Overseas

If you have access to a web browser (Communicator or Internet Explorer) In
the location field type: mirapoint.uow.edu.au

type in your UOW user id & Password - View the Mirapoint documentation for detailed instructions.

How Do I Create a Vacation Message (Automatic Reply)

Vacation Message (is called Automatic Reply under Mirapoint)
Sends a automatic email in reply to email you received while on holidays/away from e-mail

  • go to mirapoint.uow.edu.au from any web browser
  • enter in your userid & password
  • click onto Options from the left hand menu
  • click onto automatic reply
  • enter in the subject text
  • enter the body text
  • click onto the start button

When you return from leave - follow the above 6 steps then

  • click onto the stop button (remove the automatic reply)

How Do I Obtain an Calendar (Corporate Time) Account

Forward your request for a Calendar account to Cathy Nicastri

Access to Calendar Account from the Web: webcal.uow.edu.au

What Is My Calendar Password

Your calendar password is the same as your email password

Should I Upgrade My Software Applications In Line With New Releases

Please consult with the IT Support Staff

Connecting From Home

The IT Support Unit will configure home machines for access to the UOW network. For further information please contact Laszlo Abel.

Remote Access documentation is located at http://www.uow.edu.au/its/userguides/UOW001590.html

ITS User Guides, Information & Application Forms

http://www.uow.edu.au/its/userguides/UOW001584.html

Last reviewed: 12 November, 2007