Faculty of Arts
Policies and Procedures

Teaching and Learning

Student Academic Grievance Procedures
(for Coursework Students - Undergraduate and Masters)

The term "academic grievance" refers to a complaint by a student concerning an act, omission or decision by a member of staff that adversely affects a student's academic experience. Some examples of a grievance include the following:

• failure to assess work in accordance with specified criteria;
• administrative error in the collating or recording of marks;
• failure to address requests for Special Consideration in accordance with the Special Consideration Policy;
• failure of a member of staff to adhere to General Course Rules or requirements of a relevant Code of Practice;
• failure to adhere to Faculty assessment or examination requirements.

The University and the Faculty of Arts have formal Student Academic Grievance Policies that are to be used only after informal approaches have been made to the relevant staff member. If the informal approach has an unsatisfactory outcome the student should follow the procedure outlined in the Faculty of Arts Student Grievance Form.

This form can be downloaded or a copy may be obtained from Arts Central, Level 1, Building 19, Room 1050. Students may also enquire about the process and pick up a form from the Sub-Dean's assistant, at Arts Central.